These terms govern use of the AVENZA website and the general operation of AVENZA competitions. Each live competition will also have competition-specific information and rules. If a competition-specific term conflicts with these general terms, the competition-specific term will apply to that competition to the extent of the conflict, subject always to applicable law.
1. Promoter and contact details
AVENZA Prize Competitions is operated by Louis Boreham trading as AVENZA Prize Competitions, a sole trader in England. Email: contact@avenzacomp.com. Correspondence and free postal-entry address: 1 Hawkwell Road, Hockley, Essex, SS5 4DD.
2. Competition information
Before entries open, each competition will state the prize, paid entry price, maximum total entries, eligibility requirements, opening and closing date and time, free postal-entry route, winner-selection method, any cash alternative, and any material delivery, collection or winner-verification conditions. AVENZA will not accept entries until the relevant competition is officially open.
3. Eligibility
Entrants must be at least 18 years old and must meet the territory and any other eligibility requirements stated for the relevant competition. AVENZA may request reasonable evidence of identity, age, address or eligibility before awarding a prize. A person who does not satisfy the published eligibility requirements is not entitled to a valid entry or prize.
4. Paid entries
Paid entries must be submitted through the entry process shown on the relevant competition page. A paid entry is not treated as valid merely because a payment attempt has been made. Paid entries will be allocated only after successful payment confirmation and acceptance under the published competition rules. If payment fails, is reversed or is not successfully confirmed, the associated paid entry may be invalidated.
5. Free postal entries
No purchase is necessary to use the free postal-entry route. Once a competition is open, send each free entry separately by ordinary First Class or Second Class post to AVENZA Prize Competitions, 1 Hawkwell Road, Hockley, Essex, SS5 4DD. Each submission must clearly include the relevant competition name or ID, your full name, date of birth, full postal address, email address and telephone number. One correctly completed, separately posted submission gives one entry. Do not use Special Delivery or another service that costs more than ordinary post for the free-entry route.
Postal entries must be received by AVENZA before the relevant competition's published closing date and time. Proof of posting is not proof of receipt. Late, incomplete, illegible or ineligible submissions, submissions identifying the wrong competition, or multiple entries sent together in one postal submission may be rejected. Each valid postal entry counts towards the same overall competition cap as paid entries and is treated equally with valid paid entries in the winner-selection process. See the Free Postal Entry page for the same instructions in a dedicated format.
6. Entry limits, closing and capacity
All valid entries, whether paid or free, count towards the published maximum total entries for the competition. Entries received after the published closing date and time, or after the published overall entry cap has been reached, will not be accepted. Any change to a material competition condition after opening will be made only where permitted by applicable requirements and the published competition rules.
7. Winner selection
Valid paid and valid free postal entries will form the same eligible-entry pool. The winner will be selected using the method published for the relevant competition. AVENZA will keep appropriate records of the final eligible-entry register and winner-selection process. Winner contact, verification, claim periods and any redraw process will be stated in the competition-specific rules.
8. Prizes
The prize, specification, any cash alternative and material fulfilment arrangements are those published for the relevant live competition. AVENZA will not substitute or materially change a prize except where permitted by the competition-specific rules and applicable requirements.
9. Refunds and cancellations
AVENZA's Refund & Cancellation Policy forms part of these terms. Refunds will be provided where AVENZA cancels a competition without running the advertised draw, where a duplicate or incorrect charge has been taken, where payment has been accepted but a valid entry cannot be provided because of a technical error, closure or the published entry cap, or where a refund is otherwise required by applicable law. A request to cancel after paid entries have been accepted and allocated does not automatically create a right to a refund. Nothing in these terms limits statutory consumer rights that cannot lawfully be excluded.
10. Accounts and accurate information
Where customer accounts are enabled, you are responsible for keeping your login details secure and for providing accurate information. You must not create or use accounts, payment methods or entries fraudulently, interfere with the website or entry systems, or attempt to obtain entries by unauthorised means. AVENZA may suspend or reject activity reasonably believed to be fraudulent or abusive, subject to applicable law and the published competition rules.
11. Website availability and errors
AVENZA aims to keep the website and competition information accurate and available, but temporary technical faults may occur. A website error does not entitle a person to an entry, prize or payment outcome that is inconsistent with the published competition rules or a successfully confirmed transaction. Nothing in these terms excludes liability that cannot lawfully be excluded.
12. Privacy
Personal information is handled in accordance with AVENZA's Privacy Notice. Payment-card information will be handled through the payment provider rather than being intentionally stored by AVENZA in full.
13. Governing law and courts
These terms and AVENZA competitions are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, but this does not remove any mandatory right a consumer may have to bring proceedings in another UK court that has jurisdiction under applicable consumer law.
14. Contact and complaints
Questions, complaints or concerns about a competition can be sent to contact@avenzacomp.com or to the correspondence address above. Please include enough information for AVENZA to identify the relevant competition or transaction, but do not send payment-card details by email.
